Episode 48
Advocating for Billing Features
Episode 48 Advocating for Billing Features
Connecting two FinOps community call threads on getting SaaS vendors to improve billing data, featuring Mike Rosenberg of Nubank’s two-year push that led a major vendor to ship a requested billing capability in private preview. Helped by persistent, fact-based advocacy, networking with engineers, and renewal leverage. The episode also highlights a FinOpsX 2025 talk by Laurent Kiss and Priyanka Pandey (Delivery Hero) outlining four moves to drive vendor adoption of FOCUS format.
00:00 Welcome Back FinOps Pod
00:27 Mike’s Vendor Win Story
01:47 How He Worked the Process
03:11 Leverage and Business Case
05:04 Two Community Calls Connect
06:12 Delivery Hero Four Moves
07:31 Ask Precisely Not Just Small
08:21 Focus Versions Reality Check
09:29 Scale the Ask as Community
10:32 Before You Ask Check Support
10:51 Wrap Up and Call to Action
